If you currently have an iPhone with O2 and want a 16GB 3G iPhone on Friday, you’ll have been frustrated to find out that O2 are already out of stock for online orders.
Fear not, I thought, I’ll just pop along to my nearest O2 store and pick one up. I’ll phone them up in advance though, to confirm that I’ll be able to get one.
You can tell what’s coming.
One phone call later…
The store manager tells me that he can’t sell me (an existing customer) a new 3G iPhone on upgrade even if he could, because his system won’t allow it. What?!
Another phone call later…
iPhone Customer Service tells me, after contacting upper management, “No, that’s not the case”. I can get one in-store on Friday. Store managers may be confused because their systems won’t let them upgrade existing customers yet – but they will do as of Friday morning.
So if you do want a 3G 16Gb version, I’d phone ahead and ensure that your local O2 store knows that they will be able to upgrade you.
Oh, and the CS rep also told me that store opening is not 7.02am but 8.02 am. Loyal reader, have a lie in 